SAP Operation Diagnosis SAP Operation Diagnosis
Usable, Sustainable, and Evolving with AI:
SAP Operation Diagnosis starting right from the frontline.
Are you forcing inefficient workarounds to adapt to system constraints?
Have years of accumulated add-ons resulted in overly complex workflows?
Discover the power of AsiaQuest's SAP Operation Diagnosis.
Case Study お客様事例
Case Study 01
Billing Workloads Ballooned After Implementing SAP Public Cloud
Client's Challenge
Although SAP Public Cloud was introduced to reduce workloads, billing tasks ballooned instead. The operational team was exhausted, and communication with the implementation vendor had completely broken down.
The "Negative Spiral" They Faced
They previously managed "consolidated end-of-month billing" via a legacy proprietary system, but implementing Public Cloud fragmented their processes. Furthermore, endless back-and-forth arguments with an overseas vendor over what was "possible vs. impossible" left them with no clear path to improvement.
AsiaQuest's Diagnosis & Approach
We gathered direct feedback from the frontline team and analyzed the gap between their original vision—a seamless, automated pipeline from ordering to accounting—and the existing standard features.
Key to Resolution
- Operational Improvement via Standard Features under a Clean Core Approach:We explored the complete utilization of standard features. Leveraging the unique advantages of Public Cloud, we prioritized optimizing workflows in a way that would not hinder future updates.
- Client-Specific Functional Development Utilizing External System Integrations:For unique Japanese business practices (such as consolidated billing) that cannot be covered by standard features, we designed advanced integrations and APIs with external systems like Salesforce.
Billing Workloads Ballooned After Implementing SAP Public Cloud
Client's Challenge
Although SAP Public Cloud was introduced to reduce workloads, billing tasks ballooned instead. The operational team was exhausted, and communication with the implementation vendor had completely broken down.
The "Negative Spiral" They Faced
They previously managed "consolidated end-of-month billing" via a legacy proprietary system, but implementing Public Cloud fragmented their processes. Furthermore, endless back-and-forth arguments with an overseas vendor over what was "possible vs. impossible" left them with no clear path to improvement.
AsiaQuest's Diagnosis & Approach
We gathered direct feedback from the frontline team and analyzed the gap between their original vision—a seamless, automated pipeline from ordering to accounting—and the existing standard features.
Key to Resolution
- Operational Improvement via Standard Features under a Clean Core Approach:We explored the complete utilization of standard features. Leveraging the unique advantages of Public Cloud, we prioritized optimizing workflows in a way that would not hinder future updates.
- Client-Specific Functional Development Utilizing External System Integrations:For unique Japanese business practices (such as consolidated billing) that cannot be covered by standard features, we designed advanced integrations and APIs with external systems like Salesforce.
Case Study 02
Reducing O&M Costs by Implementing AI Solutions
Client's Challenge
Waiting several days just for minor specification checks or issue investigations causes business operations to stall. Attempts to resolve it internally are blocked by overly complex legacy add-ons. We want to transition our internal IT team away from being mere messengers for the vendor and shift them toward more strategic initiatives.
Inability to Break Vendor Dependency and Reduce Costs
Proprietary customizations accumulated over years of operation became a black box known only to the incumbent vendor. As a result, maintenance fees remained high, and slow response times became the norm. With no internal knowledge retention, the IT team's dependency on external resources continued to escalate.
AsiaQuest's Diagnosis & Approach
First, we visualized the breakdown of maintenance tasks and categorized them into "routine operations that can be replaced by AI" and "advanced tasks requiring expert judgment."
Key to Resolution
- Achieving In-house Operations by Automating Routine Tasks:AI takes over manual checks, data extraction, and root-cause analysis for simple glitches. This enables the internal team to complete routine work that previously depended on external vendors, significantly cutting maintenance costs.
- Reallocating IT Resources to "Proactive IT":By easing the burden of maintenance support, we establish an environment where the internal IT team can focus on tasks closer to core business strategic values, such as supporting new business ventures and driving DX initiatives.
Reducing O&M Costs by Implementing AI Solutions
Client's Challenge
Waiting several days just for minor specification checks or issue investigations causes business operations to stall. Attempts to resolve it internally are blocked by overly complex legacy add-ons. We want to transition our internal IT team away from being mere messengers for the vendor and shift them toward more strategic initiatives.
Inability to Break Vendor Dependency and Reduce Costs
Proprietary customizations accumulated over years of operation became a black box known only to the incumbent vendor. As a result, maintenance fees remained high, and slow response times became the norm. With no internal knowledge retention, the IT team's dependency on external resources continued to escalate.
AsiaQuest's Diagnosis & Approach
First, we visualized the breakdown of maintenance tasks and categorized them into "routine operations that can be replaced by AI" and "advanced tasks requiring expert judgment."
Key to Resolution
- Achieving In-house Operations by Automating Routine Tasks:AI takes over manual checks, data extraction, and root-cause analysis for simple glitches. This enables the internal team to complete routine work that previously depended on external vendors, significantly cutting maintenance costs.
- Reallocating IT Resources to "Proactive IT":By easing the burden of maintenance support, we establish an environment where the internal IT team can focus on tasks closer to core business strategic values, such as supporting new business ventures and driving DX initiatives.
AsiaQuest is an SAP PartnerEdge Service Partner.
