High-Accuracy, Low-Cost RAG Knowledge Base with Bedrock Claude

For Various Industries Industry-Specific Use Cases

01. Manufacturing (Technical and Maintenance Support)

Use Cases

Utilizing past product specifications and design drawings as data sources for technical support

Automated response for maintenance and inspection procedures based on failure examples and manuals

Generating OJT training content for new hires based on internal company knowledge

Effects

Significant reduction in investigation hours by engineers

Standardization of maintenance and inspection work and reduction of required time

Early development of new engineers and standardization of skills

02.Finance (Compliance and Customer Service)

Use Cases

Instant answers for compliance checks referencing the latest laws and internal regulations

Responding to specialized customer questions based on financial product terms and conditions/rules

Automatic creation of training materials for sales staff explaining complex product schemes simply

Effects

Mitigation of legal violation risks and strengthening of compliance systems

Improvement in the quality of customer service and reduction of operator workload

Improvement in sales staff product understanding and proposal capability

03.Retail (Store Operations and Product Knowledge Sharing)

Use Cases

Handling inquiries from store managers and employees referencing store operation manuals and FAQs

Integrating and instantly providing detailed information on numerous products (stock, ingredients, usage)

Generating suggestions for improving store layout and customer service based on customer feedback

Effects

Improvement in store staff's self-resolution rate and reduction in inquiries to headquarters

Increased customer satisfaction through accurate and prompt information provision

Realization of store operations aligned with customer needs