Municipal DX Solutions 自治体DXソリューション
Advancing the realization of a digital society in local governments.
We provide solutions designed to improve citizens' lives by delivering services and building system infrastructure that leverage a variety of digital technologies.
AsiaQuest's
Municipal DX Solutions
AsiaQuest supports DX for local governments and the public sector, achieving both greater convenience in resident services and stronger disaster prevention and crisis management. By leveraging generative AI, IoT, and cloud technology, we help realize government services that can be relied on in both ordinary times and emergencies — from streamlining resident applications and inquiries, to visualizing emergency supply stockpiles, to building data-linkage infrastructure for disaster response.
Example
Services
- Operator Support & Response Quality Standardization System
- Conversational Application Support AI Agent
- Digitalization of Citizen & Government Services
- Utilization of Open Data
- Promotion of Regional Revitalization
Operator Support & Response Quality Standardization System
AI learns from response histories to continuously raise response quality.
AI analyzes customer conversations in real time and automatically presents operators with optimal answer suggestions and FAQs. The AI automatically updates the FAQ based on daily interaction records, continuously standardizing response quality. This allows even new staff to respond as quickly and effectively as veterans, eliminating dependence on individual skill, shortening response times, and improving customer satisfaction.
- AI automatically presents operators with optimal answer suggestions and FAQs
- Automatically updates FAQs from response history, continuously standardizing response quality
Example
Challenges
- Inquiries outside office hours cannot be handled, putting pressure on counter operations
- Want to automate information dissemination during disasters to streamline emergency communication
- Want to automate multilingual tourism and facility guidance to improve convenience
Conversational Application Support AI Agent
Conversations with AI remove the barriers to entering information for complex procedures.
This is an application support system in which AI guides users through missing information in a conversational format, adapting to each user's input status for complex procedures and contract processes. It lowers the barrier of difficult terms and conditions and input fields to prevent users from abandoning the process partway through, while AI's real-time error checking reduces the back office's workload for returns and confirmations.
- Navigates missing information through conversation, lowering input barriers and reducing drop-off
- Reduces back-office rework and confirmation effort through real-time error checking
Example
Challenges
- Want to support applications for resident certificates, tax certificates, facility reservations, and childcare support programs in a conversational format
- Want to streamline the issuance of disaster victim certificates during emergencies
Digitalization of Citizen & Government Services
Improving the productivity of government operations through document digitization and business process automation.
We advance the digitalization of operations and the introduction of information systems to make local government administration more efficient — for example, digitizing documents with AI-OCR and automating operations with RPA.
- RPA (automation tools)
- AI-OCR (form data entry)
- Chatbot (automated response service)
Example
Challenges
- Document handling and counter operations require significant manual labor, preventing progress on administrative efficiency
Utilization of Open Data
Publishing and linking municipal data for use in citizen services and disaster prevention.
We open up the various data held by local governments so that citizens and businesses can make use of it — for example, providing systems such as hazard maps that link map information with disaster-prevention data.
- IoT devices (device data collection)
- Cloud (city OS infrastructure)
- Data linkage platform (Providing API services)
Example
Challenges
- No mechanism exists for publishing and utilizing held data, so this data is not being translated into value for citizen services
Promotion of Regional Revitalization
Nurturing new businesses with digital technology to drive regional economic revitalization.
We foster new businesses and services that leverage digital technology to revitalize regional economies — for example, realizing smart cities and digitally leveraging local tourism resources.
- SmartCity (smart city development)
- Disaster-Prevention DX (disaster countermeasures)
- Regional Tourism DX (regional revitalization)
Example
Challenges
- Want to revitalize the regional economy, but effective measures and data utilization have not advanced
Case
Case
NTT West Corporation
Support for building a generative AI chatbot PoC for IT help desk operations.
By leveraging our proprietary AI agent template "AQ-AI Agent," we delivered a PoC environment in a short period of about four months. We provided end-to-end support, from AWS environment setup and AI implementation to security measures and technical handover to the client.
Beppu City
Digitalized emergency supply stockpile management using IoT/RFID, advancing municipal and disaster-prevention DX.
