Written by AQ | Dec 10, 2025 4:30:58 AM
- High-Quality AI Response and Human Collaboration for Enhanced Customer Experience
- Continuous FAQ and Operational Improvement Based on Log and AI Analysis
- LLM Utilization for Resident, Multilingual, and Facility-Related Inquiry Handling
For Various Industries Industry-Specific Use Cases
01. Public Sector/Local Government (Resident Support/Facility Booking Efficiency)
- Use Cases
- 24/7 automated responses for inquiries regarding childcare and waste sorting from residents.
- Provision of tourism and facility usage information in multiple languages.
- Automation of FAQ/information provision during disasters and emergencies.
- Benefits
- Reduction of staff inquiry handling effort.
- Improved resident satisfaction (reduced wait times, 24/7 support).
- Expansion of services to foreign tourists and residents through multilingual support.
02.Finance and Insurance (Customer Support/Operational Efficiency)
- Use Cases
- Immediate response to inquiries about contract details, procedures, and account transfers.
- Automation of initial responses and required document guidance for insurance claims and accident reports.
- Answering internal employee questions regarding company regulations and compliance.
- Benefits
- Reduction of call center costs and improvement in response rates.
- Increased customer convenience through instant access to necessary information.
- Streamlining of back-office operations by automating internal inquiry handling.
03.Manufacturing and Service Industry (Technical Support/Maintenance Support)
- Use Cases
- Automation of technical support for product specifications and troubleshooting.
- FAQ handling for service usage and contract change procedures.
- Handling internal inquiries from sales staff regarding inventory, delivery times, and quotes.
- Benefits
- Higher resolution rate and reduced response time for specialized technical inquiries.
- Standardization of customer service and improvement of brand image.
- Reduction of operator training costs through centralized knowledge management.