Written by AQ | Oct 7, 2025 3:00:00 PM
- Representatives can request analysis from AI using natural language
- Capable of analyzing both structured and unstructured data
- In addition to detailed sales analysis, AI provides customer insights and next actions for sales improvement
For Various Industries Industry-Specific Use Cases
01. Retail & Store Operations (Sales Improvement & Customer Service)
- Use Case
- Request complex sales analysis in natural language, such as "What caused last week's sales drop?"
- Integrate and analyze customer inquiry history (unstructured data) and purchase history (structured data) to generate optimal customer service scripts
- AI automatically analyzes data and suggests next actions for stock arrangements and recommended products to staff
- Effects
- Decentralization of data analysis duties and improved speed of decision-making
- Improvement in customer satisfaction (CS) and repeat rate
- Maximization of sales opportunities and reduction of waste loss
02.Financial Services & Front Office (Operational Efficiency & Risk Management)
- Use Case
- Issue customer trend queries in natural language, such as "What are the common factors for products with a recent high cancellation rate?"
- Cross-check sales representatives' meeting minutes (unstructured data) with customer portfolios (structured data) to extract risk indicators
- AI automatically recommends financial products to propose next, based on customer attributes and conversation content
- Effects
- Rapid response to market changes and improved precision of sales strategies
- Compliance with regulations and early detection of potential risks
- Efficient cross-selling and upselling
03.Service & Call Centers (Improving Response Quality & Operational Efficiency)
- Use Case
- Instantly visualize operational performance with queries like "Which time slots or agents have the highest complaint volumes?"
- AI-integrated analysis of Voice of the Customer (VoC), response time data, resolution rate data, etc.
- AI provides real-time suggestions on next actions or responses based on staff proficiency and current handling situation
- Effects
- Efficient personnel training and standardization of response quality
- Quick identification of service improvement points and optimization of operational processes
- Quick adaptation of new staff to roles and leveraging veteran expertise