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Integration of management, on-site operations, and customer experiences in smart stores enabled by multi-AI agents

Backyard and front operations are integrated with the core systems of the management department
Backyard operations are automated
Achieve personalized customer experiences based on real-time store status

For Various Industries Industry-Specific Use Cases

01. Retail & Apparel (OMO Strategy & Inventory Optimization)

Use Case
Real-time integration of customer in-store behavior data (front) with inventory data (backyard), allowing AI to suggest optimal fitting rooms and product recommendations
Full automation of ordering and inventory control in the backyard based on AI-driven demand forecasting
Integrate sales performance, inventory, and employee shifts (management department) across all stores to support company-wide management strategy with AI
Effects
Increase in customer spend and maximization of LTV (Customer Lifetime Value)
Significant reduction in personnel costs and minimization of lost opportunities
Standardization of operational efficiencies company-wide and realization of rapid management decision-making

02.Food and Beverage Industry (Store Operations Automation & Customer Loyalty)

Use Case
Integrate order data, cooking time, and food ingredient inventory (backyard) for AI to optimize cooking processes in real-time and shorten service times
AI assists employees with personalized service talks based on customer order history and allergy information
Monitor the operational status of kitchen equipment (management department) via IoT devices and automatically arrange predictive maintenance to prevent failures
Effects
Improved store turnover rate and reduced customer wait times
Enhanced service quality and reduced complaint rates
Avoidance of unexpected downtimes and optimization of equipment management costs

03.Entertainment Services (Reservation/Congestion Management & Experience Design)

Use Case
Integrate facility sensor data (front) and reservation/ticket sales data (management department) for AI to analyze and forecast real-time congestion
Automatically optimize necessary equipment and staff allocation (backyard operations) based on employee shifts and qualification information (management department)
Automatically deliver personalized attraction information and coupons within the park based on customer behavior history and devices used
Effects
Level out wait times and improve customer satisfaction
Appropriate distribution of work load and resolution of labor shortages
Increase revisit rates and create new revenue streams