Written by AQ | Dec 9, 2025 10:00:00 AM
- Accurate symptom gathering through natural dialogue with patients
- Structuring pre-examination information through automatic organization and summarization of interview content
- Contributing to the reduction of medical staff workload and improvement of consultation quality
For Various Industries Industry-Specific Use Cases
01. Medical Industry (Consultation Support / Pre-examination Efficiency)
- Use Cases
- AI handles initial consultations, allowing doctors to start examination with structured information
- Automation of initial response to symptom inquiries outside of clinic hours or from remote locations
- Standardized collection of crucial information, such as medical history and medication
- Benefits
- Consultation time for doctors and nurses is reduced, leading to improved examination efficiency
- Shorter patient waiting times and effective utilization of appointment slots
- Standardization of diagnosis quality and reduction of medical error risks
02.Call Center Industry (Customer Interviewing / FAQ Search)
- Use Cases
- AI delves into customer inquiries and automatically interviews them for necessary information
- AI guides the process of confirming complex product trouble conditions and structures the information
- Presenting the optimal FAQ or procedure manual to the operator based on the interview results
- Benefits
- Significant reduction in operator preparation time and handover effort
- Time to resolution is shortened, leading to higher customer satisfaction
- Provision of uniform support that is not dependent on the operator's proficiency
03.Local Government / Public Service Industry (Resident Procedure / Consultation Intake)
- Use Cases
- AI uses dialogue to gather necessary information regarding complex procedures inquired about by residents
- Automatic summarization of application content and generation of lists of relevant laws and required documents
- Automated response to general inquiries about procedures during evenings and holidays
- Benefits
- Reduction of the interviewing burden on counter staff and shortening of document preparation time
- Increased efficiency of administrative processing by staff and reduction of response time
- Improvement of resident services and expansion of service hours outside the office