Written by AQ | Sep 16, 2025 3:00:00 PM
- Backyard and front operations are integrated with the core systems of the management department
- Backyard operations are automated
- Achieve personalized customer experiences based on real-time store status
For Various Industries Industry-Specific Use Cases
01. Manufacturing Industry (Technical Support & Maintenance Support)
- Use Case
- Learning from product manuals, technical specifications, and troubleshooting guides as data sources
- Automatic response to technical inquiries from end-users and agencies
- Knowledge search for inspection procedures and parts replacement procedures for maintenance personnel
- Effects
- Provide accurate answers based on the latest manuals for urgent inquiries from the field
- Prevent staff dependency and unify support quality
- When a manual is updated, it can be reflected immediately from the management screen
02.Finance (Internal Help Desk & Compliance)
- Use Case
- Use in-house regulations, manuals, FAQs, and various procedure documents as RAG data sources
- Respond to inquiries about systems, procedures, and product explanations from branch staff
- Automate dissemination and Q&A of legal amendment content from the compliance department
- Effects
- Always provide the latest and most accurate answers in accordance with legal updates
- Significantly reduce response times at branches and call centers
- Utilized as a secure, internal "Compliance AI Assistant" available 24/7
03.Travel & Tourism (Customer Inquiries & Internal Operations Efficiency)
- Use Case
- Use tour information, internal manuals, policies, and transport guidance as data sources
- Handle inquiries from customers about tour content, cancellation policies, and booking changes
- Product information knowledge search for travel agency staff
- Effects
- Automatically generate accurate answers based on the latest tour information and precautions
- Automate fast initial responses to numerous inquiries
- Contribute to internal operational efficiency (new employee training and information sharing)